Frequently Asked Questions
Everything you need to know about gear for your young explorers.
How do I determine the right size for my child?
We provide a comprehensive size chart on every product page that includes measurements for height, weight, and waist. If your child is between sizes, we generally recommend sizing up for a more comfortable fit and longer wear.
What is your return policy for kids' clothing?
We want you to be completely satisfied with your purchase. You can return any unworn, unwashed items with tags attached within 60 days of purchase for a full refund or exchange.
Are Eddie Bauer Kids products durable enough for outdoor play?
Yes, our gear is engineered specifically for active children. We use reinforced stitching, abrasion-resistant fabrics, and weather-ready technologies like StormRepel® DWR to ensure the clothing stands up to rugged adventures.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. We also offer express shipping options at checkout if you need your outdoor gear sooner for an upcoming trip.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically during the checkout process.
How should I care for my child's down jacket?
To maintain the loft and warmth of our down products, we recommend machine washing on a cold, gentle cycle with down-specific detergent and tumble drying on low with clean tennis balls to prevent clumping.